At STAR RACE AI LIMITED, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://star-race.io and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms, do not access our website or use our services.

Information We Collect

We may collect the following types of personal information:

• Personal identifiers (name, email address, phone number)
• Account credentials (username, password)
• Billing information (credit card details, billing address)
• Company information (name, size, industry)
• User-generated content (prompts, queries, feedback)
• Usage data (features used, interaction patterns)

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and support alerts
• Respond to your comments, questions, and requests
• Personalize your experience
• Analyze usage and trends
• Detect and prevent fraud or misuse
• Comply with legal obligations

Data Storage and Security

We use industry-standard encryption and security measures to protect your data. However, no system is 100% secure, and we cannot guarantee the absolute safety of your information.

Data Retention

Your personal data is retained as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Sharing Your Information

• Service Providers: For service delivery and support
• Business Transfers: During acquisition or merger processes
• With Your Consent: When authorized by you
• Legal Requirements: To comply with applicable laws or regulations

Third-Party Services

We use the following third-party providers for operations, analytics, or hosting:

• OpenAI
• Google Analytics
• AWS
• Microsoft Azure

Cookies and Tracking

We use cookies and similar tracking technologies for the following purposes:

• Maintaining login sessions
• Improving product usability
• Security enhancement
• Personalization
• Marketing performance tracking

You may configure your browser to block or alert you about cookies, though some features may not work as intended.

Analytics

We analyze anonymized data to improve product features and user experience.

Your Privacy Rights

• Access, correct, or delete your personal information
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

GDPR (EEA Residents)

Under GDPR, you may also:

• Request erasure (“right to be forgotten”)
• Request data export in a portable format
• Limit data processing under certain conditions

CCPA (California Residents)

Your CCPA rights include:

• Know what personal data we collect
• Request deletion of your data
• Opt out of sale of personal data
• Non-discrimination for exercising your rights

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors without parental consent.

International Transfers

Your data may be processed outside of your jurisdiction, including in countries that may not offer the same level of protection as your home country.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with the updated date.

Contact Us

If you have questions, contact us at:

Email: privacy@star-race.io

Mailing Address:

STAR RACE AI LIMITED
RM D, 3/F., 8 HART AVENUE
TSIM SHA TSUI
HONG KONG